Your rental, sorted.Book a car, van or people mover, keep track of your rental and pay every invoice in one place.
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Customer App — UI Screens
iPhone 393 × 852 · Light · Figtree · 82 screens. Content and journeys follow T-Ranz’s current booking and billing structure. Sample customer: Alex Morgan, monthly Corolla rental, Thursday 26 November 2026.
Brand red#D02027Primary action, active tab, logo
Charcoal#3B3D3DLogo
Teal#019CB6Brand accent
Ink#15171AText, dark surfaces
Background#F2F3F5App ground
Surface#FFFFFFCards
Line#E6E8ECBorders, dividers
Info#E0F4F8Payment requested
Success#E3F4E9Paid, active
Warning#FCF0D6Under review, awaiting
Critical#FCE7E5Failed, overdue
Neutral#EEF0F2Cancelled, upcoming
01 · Onboarding
Welcome, sign-in with a one-time code, a one-off driver licence check, and a polite notification prompt.
1.1 WelcomeFirst launch. Real T-Ranz fleet photo.
9:41
By continuing you agree to the T-Ranz Terms and Privacy Policy.
1.2 Sign inOne-time code to mobile or email.
9:41
Sign inEnter the mobile number or email you used to book with T-Ranz.
Mobile number or email
0412 345 678
Send code
or
Sign in with email and password
New to T-Ranz?Create account
1.3 Verify codeSix-digit code, auto-submits when complete.
9:41
Enter your codeWe sent a 6-digit code to 0412 345 678.
4
8
2
1
Resend code in 0:42
Verify
Never share this code. T-Ranz will never ask for it by phone.
1.4 Your detailsCustomer details, step 1. Name, mobile and email come from sign-in.
9:41
Step 1 of 3 · Your detailsNext: Licence photos
Tell us about youUse the same name as on your driver licence.
First name
Alex
Last name
Morgan
Email
alex.morgan@example.com
Mobile
0412 345 678Verified
Date of birth
04/07/1991
Used to check the driver’s age for insurance.Home address
12 Example Street, Seven Hills
Seven Hills NSW 2147 · Start typing to searchCountry of residence
Australia
How did you hear about T-Ranz? (optional)
Choose one
1.5 Licence photos — emptyCustomer details, step 2. Upload front and back. Continue unlocks when both are added.
9:41
Step 2 of 3 · Licence photosNext: Licence details
Add photos of your licenceWe need the front and back. You only do this once.
Licence type
Full AustralianInternational
Front of licenceRequired
Add photo
Back of licenceRequired
Add photo
JPG, PNG, HEIC or PDF, up to 10 MB each. All 4 corners and the text must be clear.
1.6 Add licence photo*Upload options for each side.
9:41
Step 2 of 3 · Licence photosNext: Licence details
Add photos of your licenceWe need the front and back. You only do this once.
Licence type
Full AustralianInternational
Front of licenceRequired
Add photo
Back of licenceRequired
Add photo
JPG, PNG, HEIC or PDF, up to 10 MB each. All 4 corners and the text must be clear.
Add front of licenceMake sure all 4 corners and the text are clear
Take photoCamera with a frame guide
Choose from PhotosIncluding digital licence screenshots
Choose a fileJPG, PNG, HEIC or PDF · up to 10 MB
Cancel
1.7 Take photoCustomer details, step 2. Camera with frame guide. Digital licence screenshots work too.
9:41
Fit the front of your licence in the framePlastic card or a screenshot of your digital licence.
DRIVER LICENCE
Licence found · hold still
Good lightNo glareAll 4 corners
Upload
FrontBack
1.8 Licence photos — addedCustomer details, step 2. Both sides added; each can be retaken.
9:41
Step 2 of 3 · Licence photosNext: Licence details
Add photos of your licenceWe need the front and back. You only do this once.
Licence type
Full AustralianInternational
DRIVER LICENCE
Front
RetakeBack
RetakeYour licence is stored securely and only used to verify your bookings.
1.9 Licence detailsCustomer details, step 3. Photos and details together. Filled in from the photos, customer checks them.
9:41
Step 3 of 3 · Licence detailsDone
Check your licence detailsWe read these from your photos. Fix anything that doesn’t match.
Licence photosChange
FrontAdded
BackAdded
Licence number
12345678
Issue date (optional)
DD/MM/YYYY
Expiry date
14/03/2031
My licence has no expiry date (lifetime licence)
Licence country
Australia
State
NSW
Only Australia is available for a Full Australian licence. To use an overseas licence, choose International on the previous step.
1.10 Stay updatedAsked once, after the first booking. Never on first launch.
9:41
Stay on top of your rentalGet a heads-up when T-Ranz confirms your booking, an invoice is due or a payment needs attention.
Booking updatesConfirmed, changed or ready for pick-up
Payment remindersBefore an invoice or automatic payment is due
Unfinished bookingsA reminder if you leave a booking part-way
02 · Home
Active-rental dashboard, booking-led home with Rental/Charter/AI tabs, branch switcher, notifications and offers.
2.1 Home — Active rentalPriority screen. Monthly renter with an invoice due.
9:41
Good afternoon, AlexYour Corolla is due back in 4 days.
November invoiceINV-2026-1108
AUD1,775.00
Payment requestedDue Mon 30 Nov
AUD 75.00 is on hold while we review your damage query.
Review and pay
Your rentalDetails
Active
ToyotaCorolla HatchTRZ-20841 · 1AB 2CD
Picked upMon 2 Nov9:30 am
4 days left
Return byMon 30 Nov10:00 am
Extend
Return info
Coming upAll rentals
Kia CarnivalSat 12 Dec · Western Sydney
Confirmed
Charges this monthSee all
Tolls · 3 tripsAdded 16 Nov · on your invoice
AUD 75.00
Damage · rear bumperRecorded 20 Nov
Under review
AUD 75.00
2.2 Home — New customerBooking-led. Rental, Charter and AI Search tabs, like the website hero.
9:41
Western Sydney
Good morning, JordanWhere are you heading next?
Car & vanCharterAI Search
Pick-up & return location
Western Sydney · Seven Hills NSW
Return to the same location
Pick-upSat 12 Dec10:00 am
7 days
ReturnSat 19 Dec10:00 am
Driver’s age
25+
Area of use
Sydney Metro
Find a vehicle
Unlimited kmsPrice Beat Promise24/7 roadside
Finish your bookingKia Carnival · 12–19 DecAUD 693.00 · price rechecked when you continue
Continue booking
Summer offer · ends 31 JanSave 10% on 7+ day rentals
All
5 Seater
7 Seater
8 Seater
12 Seater Mini-Bus
Bus
Vans
Popular in Western SydneySee all
Kia Carnival
8 seats2 large casesAuto
AUD 80–131/day
Price depends on your datesToyota Corolla
5 seats2 bagsAuto
AUD 34–76/day
Price depends on your datesWhy T-Ranz
Unlimited kilometresChoose Unlimited KMs on eligible vehicles
24/7 roadside assistanceHelp anywhere in Australia
Price Beat PromiseFound it cheaper? We’ll beat it.
Coach and mini-bus charterWeddings, corporate, tours and airport transfers
2.3 Choose branchGlobal branch. Carries through search, fleet and prices.
9:41
Western Sydney
Good morning, JordanWhere are you heading next?
Car & vanCharterAI Search
Pick-up & return location
Western Sydney · Seven Hills NSW
Return to the same location
Pick-upSat 12 Dec10:00 am
7 days
ReturnSat 19 Dec10:00 am
Driver’s age
25+
Area of use
Sydney Metro
Find a vehicle
Unlimited kmsPrice Beat Promise24/7 roadside
Finish your bookingKia Carnival · 12–19 DecAUD 693.00 · price rechecked when you continue
Continue booking
Summer offer · ends 31 JanSave 10% on 7+ day rentals
All
5 Seater
7 Seater
8 Seater
12 Seater Mini-Bus
Bus
Vans
Popular in Western SydneySee all
Kia Carnival
8 seats2 large casesAuto
AUD 80–131/day
Price depends on your datesToyota Corolla
5 seats2 bagsAuto
AUD 34–76/day
Price depends on your datesWhy T-Ranz
Unlimited kilometresChoose Unlimited KMs on eligible vehicles
24/7 roadside assistanceHelp anywhere in Australia
Price Beat PromiseFound it cheaper? We’ll beat it.
Coach and mini-bus charterWeddings, corporate, tours and airport transfers
Choose your branchUsed for search, fleet and prices across the app
Search suburb or branch
Recent
Western SydneySearched 12–19 Dec
All branches
Western Sydney5/16 Anvil Road, Seven Hills NSW 2147
Open nowBrisbane1/13 Loam Street, Acacia Ridge QLD 4110
Open nowCanberra15 Tay Street, Watson ACT 2602
Open nowDone
2.4 NotificationsEach item opens the exact invoice, charge or rental.
9:41
AllPaymentsRentals
New
Your Kia Carnival is still available12–19 Dec · tap to finish your booking
26 NovNovember invoice issuedAUD 1,850.00 · due Mon 30 Nov
25 NovUpdate on your query SR-3107We’re comparing pick-up photos
24 NovEarlier
Damage charge addedRear bumper · AUD 75.00
21 NovToll charges added3 trips · AUD 75.00
16 NovPayment receivedAUD 100.00 · Visa •••• 4242
9 NovBooking confirmedKia Carnival · Sat 12 Dec
9 NovPick-up reminderToyota Corolla · tomorrow 9:30 am
1 Nov2.5 OffersPromotions for the selected branch, each with its T&Cs.
9:41
Western Sydney· 2 offers
Summer offer · ends 31 JanSave 10% on 7+ day rentals
Save 10% on rentals of 7 days or moreFor pick-ups from 1 Dec 2026 to 31 Jan 2027 at Western Sydney. Applies to the daily rate.
Promo codeSUMMER10
CopyBook with this offer
Offers T&CsMore offers
Weekday van hireToyota Hiace from AUD 90/day · Mon–Thu pick-ups
Price Beat PromiseFound a lower price? We’ll beat it.
03 · Book a vehicle
Same 5 steps as the website: Location → Vehicle → Extras → Payment → Summary. Filters, km packages, promo codes, email quote and 3D Secure.
3.1 Find a vehicleStep 1 of the 5-step booking, same as the website.
9:41
Step 1 of 5 · LocationNext: Vehicle
Pick-up & return location
Western Sydney · Seven Hills NSW
Return to the same location
Dates
December 2026
MTWTFSS
123456
78910111213
14151617181920
21222324252627
28293031
Pick-up time
10:00 am
Return time
10:00 am
Mon–Fri 7:00–17:30 · Sat 8:00–16:00 · Sun by appointment. Closed days can’t be picked.
Area of use
Sydney Metro
Driver
Licence type
Full AustralianInternational
Youngest driver’s age
Insurance options and any young-driver charge depend on this age.21–2323–2525+
3.2 Pick-up timeOnly times inside branch hours can be chosen.
9:41
Step 1 of 5 · LocationNext: Vehicle
Pick-up & return location
Western Sydney · Seven Hills NSW
Return to the same location
Dates
December 2026
MTWTFSS
123456
78910111213
14151617181920
21222324252627
28293031
Pick-up time
10:00 am
Return time
10:00 am
Mon–Fri 7:00–17:30 · Sat 8:00–16:00 · Sun by appointment. Closed days can’t be picked.
Area of use
Sydney Metro
Driver
Licence type
Full AustralianInternational
Youngest driver’s age
Insurance options and any young-driver charge depend on this age.21–2323–2525+
Pick-up timeSat 12 Dec · Western Sydney · open 8:00 am – 4:00 pm
8:00 am8:30 am9:00 am9:30 am10:00 am10:30 am11:00 am11:30 am12:00 pm12:30 pm1:00 pm1:30 pm2:00 pm2:30 pm3:00 pm3:30 pm
Saturday hours are shorter. Sunday pick-ups are by appointment, so call the branch first.
Confirm 10:00 am
3.3 Vehicle resultsStep 2. Live prices, inclusions and km packages on every card.
9:41
Book
Step 2 of 5 · VehicleNext: Extras
Not sure which to pick?Get up to three AI picks for this trip.
Get AI picks
All
5 Seater
7 Seater
8 Seater
12 Seater Mini-Bus
Bus
Vans
2 vehicles availablePrice: low to high
Recommended
Kia Carnival
8 seats2 large casesAuto
200 km/day included · Unlimited KMs + AUD 10/day
Basic protection included24/7 roadside assistanceFlexible cancellationLow deposit
AUD 89/day
7 days · AUD 623.00 totalAvailable
Toyota Hiace Commuter
12 seats4 large casesAuto
200 km/day · 100 and 150 km/day packages · Unlimited KMs
Basic protection included24/7 roadside assistanceFlexible cancellationLow deposit
AUD 155/day
7 days · AUD 1,085.00 total
Not available
Toyota Prado
7 seats2 large casesAuto
Not available for these datesNext available
3.4 FiltersSame filters as the website sidebar.
9:41
Book
Step 2 of 5 · VehicleNext: Extras
Not sure which to pick?Get up to three AI picks for this trip.
Get AI picks
All
5 Seater
7 Seater
8 Seater
12 Seater Mini-Bus
Bus
Vans
2 vehicles availablePrice: low to high
Recommended
Kia Carnival
8 seats2 large casesAuto
200 km/day included · Unlimited KMs + AUD 10/day
Basic protection included24/7 roadside assistanceFlexible cancellationLow deposit
AUD 89/day
7 days · AUD 623.00 totalAvailable
Toyota Hiace Commuter
12 seats4 large casesAuto
200 km/day · 100 and 150 km/day packages · Unlimited KMs
Basic protection included24/7 roadside assistanceFlexible cancellationLow deposit
AUD 155/day
7 days · AUD 1,085.00 totalNot available
Toyota Prado
7 seats2 large casesAuto
Not available for these datesNext available
Filters
ResetTransmission
AnyAutomaticManual
PassengersAt least this many seats
8
BagsAt least this many large bags
2
Vehicle group
5 Seater7 Seater8 Seater12 Seater Mini-BusBusVans
Show 2 vehicles
3.5 Edit searchChange the search without leaving the results.
9:41
Book
Step 2 of 5 · VehicleNext: Extras
Not sure which to pick?Get up to three AI picks for this trip.
Get AI picks
All
5 Seater
7 Seater
8 Seater
12 Seater Mini-Bus
Bus
Vans
2 vehicles availablePrice: low to high
Recommended
Kia Carnival
8 seats2 large casesAuto
200 km/day included · Unlimited KMs + AUD 10/day
Basic protection included24/7 roadside assistanceFlexible cancellationLow deposit
AUD 89/day
7 days · AUD 623.00 totalAvailable
Toyota Hiace Commuter
12 seats4 large casesAuto
200 km/day · 100 and 150 km/day packages · Unlimited KMs
Basic protection included24/7 roadside assistanceFlexible cancellationLow deposit
AUD 155/day
7 days · AUD 1,085.00 totalNot available
Toyota Prado
7 seats2 large casesAuto
Not available for these datesNext available
Edit search
Pick-up & return location
Western Sydney · Seven Hills NSW
Return to the same location
Pick-upSat 12 Dec10:00 am
7 days
ReturnSat 19 Dec10:00 am
Driver’s age
25+
Area of use
Sydney Metro
Licence type
Full AustralianInternational
Update results
Your filters stay as they are.3.6 Vehicle detailsInclusions, km options and the pick-up branch map.
9:41
Kia · 8 SeaterCarnival or similar
AUD 89per day
8 adults
2 children
Automatic
2 large cases
2 small cases
200 km/day
Diesel
$5,000 excess
24/7 roadside
DetailsIncludedPolicies
Basic protection included (excess AUD 5,000)
200 km per day, then AUD 0.35 per km
24/7 roadside assistance anywhere in Australia
Flexible cancellation
Low AUD 100 deposit to confirm
Price Beat Promise
Kilometre options
Standard · 200 km/dayThen AUD 0.35 per extra km
Included
Unlimited KMsWithin your area of use
+ AUD 10/day
Pick-up branch
T-Ranz Western Sydney
Western Sydney5/16 Anvil Road, Seven Hills NSW 2147
3.7 Extras & detailsStep 3. Km packages, insurance, extras and promo, priced live.
9:41
Step 3 of 5 · ExtrasNext: Payment
Your detailsEdit
Alex Morganalex.morgan@example.com · +61 412 345 678
Full Australian licenceYoungest driver 25+
Verified
Kilometres
Standard · 200 km/dayThen AUD 0.35 per extra km
IncludedUnlimited KMsFor trips within Sydney Metro, your area of use
+ AUD 10/dayInsurance
Excess AUD 5,000Included with every rental. Cover is required to book.
IncludedOptional extras
Car seat – baby+ AUD 5.50/day
0
Car seat – booster+ AUD 5.50/day
0
Promo code
Enter a code
Apply
Price
Daily rate · 7 × AUD 89AUD 623.00
Unlimited KMs · 7 × AUD 10AUD 70.00
Insurance · excess AUD 5,000Included
Card surcharge 3%Waived online
Total incl. GSTAUD 693.00
Includes GSTAUD 63.00
Deposit to confirmAUD 100.00
Email me this quote
3.8 Unlimited KMs checkShown when Unlimited KMs is chosen. Confirms the area of use.
9:41
Step 3 of 5 · ExtrasNext: Payment
Your detailsEdit
Alex Morganalex.morgan@example.com · +61 412 345 678
Full Australian licenceYoungest driver 25+
Verified
Kilometres
Standard · 200 km/dayThen AUD 0.35 per extra km
IncludedUnlimited KMsFor trips within Sydney Metro, your area of use
+ AUD 10/dayInsurance
Excess AUD 5,000Included with every rental. Cover is required to book.
IncludedOptional extras
Car seat – baby+ AUD 5.50/day
0
Car seat – booster+ AUD 5.50/day
0
Promo code
Enter a code
Apply
Price
Daily rate · 7 × AUD 89AUD 623.00
Unlimited KMs · 7 × AUD 10AUD 70.00
Insurance · excess AUD 5,000Included
Card surcharge 3%Waived online
Total incl. GSTAUD 693.00
Includes GSTAUD 63.00
Deposit to confirmAUD 100.00
Email me this quote
Staying in Sydney Metro?
Unlimited KMs covers trips within your area of use, Sydney Metro. If you’ll travel further, switch your area of use so the right package and price apply.
Yes, I’ll stay in Sydney Metro
Switch area of use
Area of use rules are in the Rental T&Cs.3.9 Promo codeA clear message for each reason a code is refused.
9:41
Step 3 of 5 · ExtrasNext: Payment
Your detailsEdit
Alex Morganalex.morgan@example.com · +61 412 345 678
Full Australian licenceYoungest driver 25+
Verified
Kilometres
Standard · 200 km/dayThen AUD 0.35 per extra km
IncludedUnlimited KMsFor trips within Sydney Metro, your area of use
+ AUD 10/dayInsurance
Excess AUD 5,000Included with every rental. Cover is required to book.
IncludedOptional extras
Car seat – baby+ AUD 5.50/day
0
Car seat – booster+ AUD 5.50/day
0
Promo code
Enter a code
Apply
Price
Daily rate · 7 × AUD 89AUD 623.00
Unlimited KMs · 7 × AUD 10AUD 70.00
Insurance · excess AUD 5,000Included
Card surcharge 3%Waived online
Total incl. GSTAUD 693.00
Includes GSTAUD 63.00
Deposit to confirmAUD 100.00
Email me this quote
Promo code
Code
Other reasons a code can’t be used: it doesn’t cover these dates, this vehicle or Western Sydney, the rental is too short, or it’s for one-time use and has been used.
WINTER25
This code ended on 31 Aug 2026.
Available for this booking
SUMMER1010% off the daily rate · 7+ days
Apply
Apply code
3.10 Quote emailedEmail me this quote. Prices are rechecked when booking.
9:41
Step 3 of 5 · ExtrasNext: Payment
Your detailsEdit
Alex Morganalex.morgan@example.com · +61 412 345 678
Full Australian licenceYoungest driver 25+
Verified
Kilometres
Standard · 200 km/dayThen AUD 0.35 per extra km
IncludedUnlimited KMsFor trips within Sydney Metro, your area of use
+ AUD 10/dayInsurance
Excess AUD 5,000Included with every rental. Cover is required to book.
IncludedOptional extras
Car seat – baby+ AUD 5.50/day
0
Car seat – booster+ AUD 5.50/day
0
Promo code
Enter a code
Apply
Price
Daily rate · 7 × AUD 89AUD 623.00
Unlimited KMs · 7 × AUD 10AUD 70.00
Insurance · excess AUD 5,000Included
Card surcharge 3%Waived online
Total incl. GSTAUD 693.00
Includes GSTAUD 63.00
Deposit to confirmAUD 100.00
Email me this quote
Quote sentWe emailed this quote to alex.morgan@example.com. Open it any time to carry on booking.
VehicleKia Carnival or similar
Dates12–19 Dec · 7 days
Total incl. GSTAUD 693.00
Continue booking
Done
3.11 Review & payStep 4. Deposit only. Surcharge waived for online bookings.
9:41
Step 4 of 5 · PaymentNext: Summary
Kia · 8 SeaterCarnival or similarAvailable
Pick-upSat 12 Dec10:00 am
7 days
ReturnSat 19 Dec10:00 am
Western Sydney5/16 Anvil Road, Seven Hills NSW 2147
Western SydneySame branch
Times are Sydney local time.
Pay with
Visa •••• 4242Saved card · surcharge waived online
Another debit or credit cardYour bank may ask you to verify
Bank transfer or PayIDDetails shown in the app and emailed to you
Price
Daily rate · 7 × AUD 89AUD 623.00
Unlimited KMs · 7 × AUD 10AUD 70.00
Insurance · excess AUD 5,000Included
Total incl. GSTAUD 693.00
Deposit to confirmAUD 100.00
Card surcharge 3%Waived online
Pay todayAUD 100.00
Balance at pick-upAUD 593.00
I agree to the Rental T&Cs and Privacy Policy. A bond is held on a card at pick-up.
Your bank may ask you to confirm this payment (3D Secure). The booking is created only after your card is verified.
3.12 Verify with your bank3D Secure challenge, shown in the app. Runs before the booking is created.
9:41
Step 4 of 5 · PaymentNext: Summary
Kia · 8 SeaterCarnival or similarAvailable
Pick-upSat 12 Dec10:00 am
7 days
ReturnSat 19 Dec10:00 am
Western Sydney5/16 Anvil Road, Seven Hills NSW 2147
Western SydneySame branch
Times are Sydney local time.
Pay with
Visa •••• 4242Saved card · surcharge waived online
Another debit or credit cardYour bank may ask you to verify
Bank transfer or PayIDDetails shown in the app and emailed to you
Price
Daily rate · 7 × AUD 89AUD 623.00
Unlimited KMs · 7 × AUD 10AUD 70.00
Insurance · excess AUD 5,000Included
Total incl. GSTAUD 693.00
Deposit to confirmAUD 100.00
Card surcharge 3%Waived online
Pay todayAUD 100.00
Balance at pick-upAUD 593.00
I agree to the Rental T&Cs and Privacy Policy. A bond is held on a card at pick-up.
Your bank may ask you to confirm this payment (3D Secure). The booking is created only after your card is verified.
Verify this paymentYour card issuer needs to confirm it’s you
MerchantT-Ranz Rentals
AmountAUD 100.00
CardVisa •••• 4242
3
9
0
Resend codeApprove in my banking app
Verify
This step is run by your bank. T-Ranz never sees your code.3.13 Booking request sentStep 5. TRZ reference. Staff approve website and app bookings.
9:41
Step 5 of 5 · SummaryDone
Booking request sentOur team will confirm your booking. We’ll notify you as soon as they do.
Awaiting approvalTRZ-20902
Pick-upSat 12 Dec10:00 am
7 days
ReturnSat 19 Dec10:00 am
Western Sydney5/16 Anvil Road, Seven Hills NSW 2147
Western SydneySame branch
What happens next
Deposit paid · AUD 100.00Receipt saved in Payments
T-Ranz confirms your bookingUsually within branch hours
Before pick-upAdd a card for the bond, confirm pick-up details and sign your agreement
Pick-up · Sat 12 Dec, 10:00 amBalance AUD 593.00 due
04 · Rentals
Rentals and charter enquiries, the pre-pick-up checklist (bond card, pick-up details, e-signature), extensions, return date and feedback.
4.1 RentalsActive, upcoming and past in one list.
9:41
Rentals
AllActiveUpcomingPast
Active
Toyota Corolla Hatch2–30 Nov · TRZ-20841
Active
Upcoming
Kia Carnival12–19 Dec · TRZ-20902
Confirmed
Charter
Airport transfer · 22 passengersSat 9 Jan · TRZ-20977
Quote requested
Past
Mazda 324 Aug – 2 Sep · TRZ-19977
Completed
Toyota Hiace CommuterBooked for 3 Jul · TRZ-19502
Cancelled
Book a vehicle
4.2 Active rentalPriority screen. Return details, money and documents.
9:41
ToyotaCorolla HatchTRZ-20841 · Rego 1AB 2CD · Monthly
ActiveTrip
Picked upMon 2 Nov9:30 am
Day 25 of 29
Return byMon 30 Nov10:00 am
Western Sydney5/16 Anvil Road, Seven Hills NSW 2147
Western SydneyReturn · Mon–Fri 7:00–17:30, Sat 8:00–16:00
Late returns are charged by the hour under your agreement.
Vehicle
5 adults
Automatic
1 large case
Same fuel back
Standard cover
24/7 roadside
Money for this rental
November invoiceINV-2026-1108 · due Mon 30 Nov
Payment requested
AUD 1,850.00
Additional charges2 charges · 1 under review
AUD 150.00
Final invoiceIssued after you return the car
Upcoming
Documents
Rental agreementE-signed Mon 2 Nov · PDF
Pick-up condition photos14 photos · Mon 2 Nov
Protection and excessAs set out in your agreement
Help
Confirm your return dateNeeded before your next billing cycle
24/7 roadside assistanceCall any time, day or night
Return early insteadSend a request. Fees may apply
Report an issueYour booking reference is attached
4.3 Upcoming bookingPre-pick-up checklist replaces separate email links.
9:41
Kia · 8 SeaterCarnivalTRZ-20902
ConfirmedTrip
Pick-upSat 12 Dec10:00 am
7 days
ReturnSat 19 Dec10:00 am
Western Sydney5/16 Anvil Road, Seven Hills NSW 2147
Western SydneySame branch
Before pick-up2 of 5 done
Booking confirmed by T-RanzMon 9 Nov
Driver licence verifiedFull Australian · expires 2028
Add a card for the bondAUD 500.00 hold at pick-up, released after return
Confirm pick-up detailsFlight number, arrival time or notes
Sign the rental agreementReady to sign · takes 2 minutes
Payments
Booking totalAUD 693.00
Deposit paid · 9 NovAUD 100.00
Balance at pick-upAUD 593.00
Bond hold at pick-upAUD 500.00
Request change
Cancellation policy
4.4 Add card for bondCard saved to the secure vault. Billing address used for verification.
9:41
Card number
4242 4242 4242 4242
Expiry
08/28
CVC
•••
Name on card
Alex Morgan
Billing address
Street address
12 Example Street
Suburb
Seven Hills
State
NSW
Postcode
2147
Country
Australia
Save this card for future payments
Your card is stored in T-Ranz’s secure card vault, not on this phone. Your bank may ask you to verify it.
4.5 Pick-up detailsReplaces the secure pick-up link. Reminder sent the day before.
9:41
Help us have your Carnival readySat 12 Dec, 10:00 am · Western Sydney
How are you getting to the branch?
DrivingFlightOther
Flight number
QF 412
Lands at
8:55 am
Who is collecting?
Alex Morgan (me)
PassengersIncluding the driver
7
Notes for the branch (optional)
We’ll bring our own booster seat. Please call if the flight is delayed.
We’ll remind you the day before pick-up.
4.6 Rental agreementE-signature, step 1. Key terms first, full PDF available.
9:41
TRZ-20902 · Kia CarnivalReady to sign
Key terms
HirerAlex Morgan
VehicleKia Carnival or similar
Rental period12–19 Dec · 7 days
KilometresUnlimited KMs · Sydney Metro
Insurance excessAUD 5,000
BondAUD 500.00 hold
Total incl. GSTAUD 693.00
Agreement12 pages
Rental Agreement1. The vehicle2. Your obligations3. Charges and payment
I’ve read the Rental Agreement and the Rental T&Cs, and I agree to them.
4.7 Sign with codeE-signature, step 2. Email one-time code.
9:41
Enter your signing codeWe emailed a 6-digit code to alex.morgan@example.com.
7
1
5
0
6
Resend code in 0:38
Type your full name to sign
Alex Morgan
Your name, the time, and the code you used are recorded on the signed agreement.
4.8 Agreement signedE-signature, step 3. Copy saved and emailed.
9:41
Agreement signedA signed copy is saved to your booking and emailed to you.Signed
AgreementTRZ-20902
Signed byAlex Morgan
SignedThu 26 Nov, 3:12 pm
MethodEmail code
Before pick-up3 of 5 done
Sign the rental agreementDone today
Add a card for the bondAUD 500.00 hold at pick-up
4.9 Extend rentalEstimate only when the rate is known.
9:41
Toyota Corolla HatchCurrently due back Mon 30 Nov, 10:00 am
New return date
December 2026
MTWTFSS
123456
78910111213
14151617181920
21222324252627
28293031
Current returnMon 30 Nov10:00 am
+ 11 days
New returnFri 11 Dec10:00 am
Estimated cost
11 extra days≈ AUD 568.97
Based onYour current monthly rate
Note for T-Ranz (optional)
Still waiting for my own car to come back from repairs.
4.10 Extension requestedStatus until staff approve or decline.
9:41
Request sentWe’ll review it during branch hours. Until then, your return date is still Mon 30 Nov.Requested
Progress
You asked to return Fri 11 DecThu 26 Nov, 2:31 pm
T-Ranz checks availabilityUsually within one business day
DecisionWe’ll notify you and update your rental
Current returnMon 30 Nov, 10:00 am
Requested returnFri 11 Dec, 10:00 am
Estimated cost≈ AUD 568.97
4.11 Confirm return dateLong-term rentals. Asked before each billing cycle.
9:41
Toyota Corolla HatchMonthly rental · TRZ-20841
Yes, I’m returning Mon 30 Nov10:00 am at Western Sydney
I need it for longerRequest an extension
I’ll return it earlierTell us the new date
4.12 Rate your rentalFeedback request after return.
9:41
What went well?
Easy pick-upClean vehicleFriendly staffGood valueQuick returnEasy to book
Anything we could do better? (optional)
Tell us about your rental
05 · Payments
Invoices, part and split payments, additional charges with evidence, 3D Secure outcomes, bank transfer/PayID, automatic payments, refunds and statements.
5.1 PaymentsPriority screen. What to pay, by when, and why.
9:41
Payments
To pay now
AUD1,775.00
Due Mon 30 Nov · in 4 days
Review and pay
Invoice totalAUD 1,850.00INV-2026-1108
On holdAUD 75.00Damage under review
Paid so farAUD 0.00On this invoice
Next invoiceAfter returnFinal · Corolla
To pay now = invoice total − on hold − paid so far.
Needs your attention
November invoiceINV-2026-1108 · due 30 Nov
Payment requested
AUD 1,850.00
Damage chargeYour query is with T-Ranz
Under review
AUD 75.00
Coming up
Final invoice · CorollaAfter return on Mon 30 Nov
Upcoming
Kia Carnival balanceDue at pick-up · Sat 12 Dec
Upcoming
AUD 593.00
Records
Invoices1 to pay · 2 paid · 1 cancelled
Additional chargesTolls, damage, fuel, cleaning
Automatic paymentsFortnightly from Mon 7 Dec · Visa •••• 4242
Payment historyLast: AUD 100.00 on 9 Nov
StatementsNovember so far
5.2 InvoicesEvery invoice with one consistent status.
9:41
AllTo payPaid
Next
Final invoice · CorollaExpected after return on 30 Nov
Upcoming
To pay
Monthly rental · NovemberINV-2026-1108 · due 30 Nov
Payment requested
AUD 1,850.00
Paid
Booking deposit · CarnivalINV-2026-1094 · paid 9 Nov
Paid
AUD 100.00
Final invoice · Mazda 3INV-2026-0811 · paid 4 Sep
Paid
AUD 642.50
Cancelled
Extra day · Mazda 3Credited · CN-2026-0012
Cancelled
AUD 85.00
5.3 Invoice detailPriority screen. Total, paid, on hold and payable shown separately.
9:41
INV-2026-1108Payment requested
Monthly rental · NovemberToyota Corolla Hatch · TRZ-20841AUD1,775.00
Payable by Monday 30 NovemberSummary
Invoice totalAUD 1,850.00
Paid so farAUD 0.00
On hold (under review)AUD 75.00
Payable nowAUD 1,775.00
Line items
Monthly rentalMon 2 – Mon 30 Nov
AUD 1,500.00
Extra rental time2 additional days
AUD 200.00
Tolls · 3 trips14–16 Nov
AUD 75.00
Damage · rear bumperRecorded 20 Nov
Under review
AUD 75.00
Subtotal excl. GSTAUD 1,681.82
GST 10%AUD 168.18
Total incl. GSTAUD 1,850.00
Details
Billing period2–30 Nov 2026
IssuedWed 25 Nov
DueMon 30 Nov
Billing cycleMonthly
Payments receivedNone yet · you can pay in parts
Download PDF
Ask a question
5.4 Invoice — part paidSplit payments on one invoice, allocated line by line.
9:41
INV-2026-1108Partially paid
Monthly rental · NovemberToyota Corolla Hatch · TRZ-20841AUD775.00
Still to pay by Monday 30 NovemberSummary
Invoice totalAUD 1,850.00
Paid so far · 2 payments− AUD 1,000.00
On hold (under review)− AUD 75.00
Payable nowAUD 775.00
Payments on this invoice
AUD 600.00Thu 26 Nov · Visa •••• 4242 · + AUD 18.00 surcharge
Paid
AUD 400.00Fri 27 Nov · Bank transfer · confirmed by T-Ranz
Paid
Line items
Monthly rentalAUD 1,000.00 paid · AUD 500.00 left
AUD 1,500.00
Extra rental timeNot paid yet
AUD 200.00
Tolls · 3 tripsNot paid yet
AUD 75.00
Damage · rear bumperOn hold while we review
Under review
AUD 75.00
The card surcharge is charged on each card payment, not on the whole invoice.
5.5 Additional chargesPriority screen. Every charge with its reason and evidence.
9:41
Tolls, damage, fuel and other charges added to your rentals. Each one shows why it was added and the evidence behind it.
All
To pay · 1
Under review · 1
Closed
Toyota Corolla · TRZ-20841
Tolls · 3 tripsAUD 75.00
Toll roads used 14–16 Nov. The toll operator bills T-Ranz and we pass the cost on to you. Billed on invoice INV-2026-1108.Payment requestedView trips
Damage · rear bumperAUD 75.00
Scuff recorded at inspection on 20 Nov. You asked about it on 24 Nov, so it’s on hold.Under reviewView evidence
Mazda 3 · TRZ-19977
Fuel top-upReturned below pick-up level
Paid
AUD 38.40
CleaningWaived by T-Ranz on 5 Sep
Waived
AUD 60.00
5.6 Toll chargeTrip-level detail from the toll import.
9:41
Tolls · 3 tripsTOL-20841-01
AUD75.00
Payment requestedIncluded in invoice INV-2026-1108, due Mon 30 NovWhy this was added
The toll operator billed T-Ranz for toll roads used by your rental vehicle while you had it. We pass these costs on to you. Each trip is listed below.Trips
Sat 14 Nov · 8:12–8:31 amRego 1AB 2CD
AUD 28.40
Sat 14 Nov · 5:46–6:05 pmRego 1AB 2CD
AUD 28.40
Mon 16 Nov · 7:55–8:09 amRego 1AB 2CD
AUD 18.20
TotalAUD 75.00
Evidence
Toll operator statementExtract for your rental · PDF
Details
RentalTRZ-20841
VehicleToyota Corolla Hatch
Trips taken14–16 Nov
AddedMon 16 Nov
Billed onINV-2026-1108
Ask about this charge
5.7 Damage chargeEvidence first. Viewing never implies accepting.
9:41
Damage · rear bumperDMG-20841-01
AUD75.00
Under reviewOn hold. Not included in what you pay now.What was recorded
Scuff on the rear bumper, recorded during the inspection on Friday 20 November.Evidence3 photos
Pick-up · 2 Nov
Inspection · 20 Nov
Close-up · 20 Nov
Inspection reportPDF · 2 pages
Repair estimatePDF · 1 page
What happens next
Recorded at inspectionFri 20 Nov
You were notifiedSat 21 Nov
You raised a queryTue 24 Nov
T-Ranz reviewsNow
OutcomeConfirmed, adjusted or waived
5.8 Pay invoiceSurcharge shown before confirming. Slide prevents double payment.
9:41
INV-2026-1108Due Mon 30 Nov
Payable nowAUD 1,775.00
AUD 75.00 under review is not included.How much
Full amountAUD 1,775.00 payable now
Part of itChoose items or enter an amount
Pay with
Visa •••• 4242Saved card · expires 08/28 · 3% surcharge
Another debit or credit card3% surcharge
Bank transfer or PayIDNo surcharge · paid once T-Ranz confirms receipt
You pay
Invoice amountAUD 1,775.00
Card surcharge 3%AUD 53.25
TotalAUD 1,828.25
Your bank may ask you to verify this payment (3D Secure). Your invoice is marked paid only after the gateway confirms it.
5.9 Choose what to payPay chosen bill lines or a set amount. The rest stays on the invoice.
9:41
Choose itemsEnter an amount
Monthly rental2–30 Nov
AUD 1,500.00Extra rental time2 additional days
AUD 200.00Tolls · 3 trips14–16 Nov
AUD 75.00Damage · rear bumperOn hold while we review
AUD 75.00You pay
Selected · 1 itemAUD 1,500.00
Card surcharge 3%AUD 45.00
TotalAUD 1,545.00
Anything you don’t pay now stays on the invoice, due Mon 30 Nov.
5.10 ProcessingBlocks repeat taps. Result comes from the server only.
9:41
Processing your paymentAUD 1,828.25 · Visa •••• 4242Please keep the app open and don’t pay again. This can take up to a minute.
5.11 Payment receivedShown only after gateway confirmation.
9:41
Payment receivedYour receipt is ready.
AUD1,828.25
ReceiptRCT-2026-0457
PaidThu 26 Nov, 2:18 pm
MethodVisa •••• 4242
Gateway reference7Q3K-82LM
Applied to
INV-2026-1108Monthly rental · November
AUD 1,775.00
Card surcharge3%
AUD 53.25
5.12 Payment failedInvoice stays outstanding. Retry or switch method.
9:41
Payment not completedWe couldn’t confirm this payment. Your invoice is still outstanding.
InvoiceINV-2026-1108
AmountAUD 1,828.25
CardVisa •••• 4242
AttemptedThu 26 Nov, 2:18 pm
Invoice statusPayment requested
5.13 Card not verified3D Secure failed or timed out. Nothing was charged.
9:41
Card not verifiedYour bank didn’t confirm it was you, so no payment was made. Your invoice is still outstanding.
InvoiceINV-2026-1108
AmountAUD 1,828.25
CardVisa •••• 4242
AttemptedThu 26 Nov, 2:18 pm
5.14 Bank transfer / PayIDPayee details come from T-Ranz settings.
9:41
AUD1,775.00
Due Mon 30 Nov · no surchargePayIDBank transfer
PayIDaccounts@t-ranz.com.au
Account nameT-Ranz Rentals
Reference · use exactlyTRZ20841-1108
CopyAfter you pay
Tell us you’ve paidOptional: add a screenshot or remittance
T-Ranz confirms receiptUsually 1–2 business days after funds arrive
Receipt issuedYour invoice changes to Paid
Add proof of payment
5.15 Awaiting confirmationNever shown as Paid until staff confirm.
9:41
Awaiting confirmationWe’re waiting for T-Ranz to confirm receipt of your payment. Your invoice isn’t marked paid until then.Awaiting confirmation
InvoiceINV-2026-1108
AmountAUD 1,775.00
ReferenceTRZ20841-1108
ReportedThu 26 Nov, 2:24 pm
Progress
You reported the paymentThu 26 Nov
T-Ranz checks the accountConfirmed by an authorised staff member
Receipt issuedWe’ll notify you
5.16 Automatic paymentsScheduled payment runs set up by T-Ranz. Notified before each one.
9:41
T-Ranz charges these from your saved card on a schedule. We’ll notify you two days before each payment.
Fortnightly · MondaysCorolla monthly rental · TRZ-20841
ScheduledCardVisa •••• 4242
Each paymentAUD 750.00
Card surcharge 3%AUD 22.50
Next paymentMon 7 Dec
Upcoming
Mon 7 DecRental lines on your December invoice
AUD 772.50
Mon 21 DecRental lines on your December invoice
AUD 772.50
Mon 4 JanRental lines on your January invoice
AUD 772.50
If a payment fails, we try again at 12:00 pm and let you know.
Change card
To change the amount or schedule, contact T-Ranz.5.17 Payment historyFailed attempts stay visible.
9:41
November
AUD 100.009 Nov · Visa •••• 4242 · booking deposit
Paid
September
AUD 38.4012 Sep · Refund to Visa •••• 4242
Refunded
AUD 642.504 Sep · Bank transfer · confirmed by T-Ranz
Paid
AUD 661.782 Sep · Visa •••• 4242 · declined
Failed
August
AUD 100.0020 Aug · Visa •••• 4242 · booking deposit
Paid
5.18 ReceiptDownloadable proof of payment.
9:41
RCT-2026-0418Paid
AUD100.00
Received Mon 9 Nov, 4:02 pmPayment
MethodVisa •••• 4242
Gateway reference4HX2-19PQ
Confirmed byPayment gateway
Applied to
INV-2026-1094Booking deposit · TRZ-20902
AUD 100.00
Card surchargeWaived for online bookings
AUD 0.00
5.19 RefundRefund for an overpaid item, back to the original card.
9:41
RFD-2026-0031Refunded
AUD38.40
Back to Visa •••• 4242 · Sat 12 SepRefund
MethodVisa •••• 4242
ProcessedSat 12 Sep, 10:41 am
Gateway reference9RT1-55KD
Refunded from
INV-2026-0811Final invoice · Mazda 3 · fuel top-up
AUD 38.40
5.20 StatementMonthly summary. Source records stay available.
9:41
Statement period
So far · the statement closes on Mon 30 NovNovember 2026
Summary
Opening balanceAUD 0.00
Invoices issued+ AUD 1,950.00
Payments received− AUD 100.00
Credits and adjustmentsAUD 0.00
BalanceAUD 1,850.00
of which under reviewAUD 75.00
Activity
Invoice INV-2026-10949 Nov · Booking deposit
+ AUD 100.00
Payment RCT-2026-04189 Nov · Visa
− AUD 100.00
Invoice INV-2026-110825 Nov · Monthly rental
+ AUD 1,850.00
Still open
INV-2026-1108Due Mon 30 Nov
Payment requested
AUD 1,850.00
06 · Account & help
Profile, charge queries, support, FAQs, legal documents, contact, branch and company card authorisation.
6.1 AccountProfile, documents, payments and help.
9:41
Account
AM
Alex MorganCustomer TR-10482alex.morgan@example.com
Edit
Driver and documents
Driver licenceFull Australian · expires 14 Mar 2028
Verified
Rental agreements3 signed
Payments
Saved cardsVisa •••• 4242
Automatic paymentsFortnightly from Mon 7 Dec
Company card authorisationFor business bookings
Billing detailsName and address on invoices
Statements
Settings
NotificationsPush, email and SMS
Sign-in and securityFace ID on
Help
Ask T-Ranz AIBook, or get answers with sources
Support requests1 open
Open
Help & FAQsPlus T&Cs and Privacy Policy
Contact usCall, text, email or message
BranchesWestern Sydney · Brisbane · Canberra
Rentals
Rate your last rentalMazda 3 · 24 Aug – 2 Sep
Sign out
6.2 Ask about a chargeReference attached automatically.
9:41
About
Damage · rear bumperDMG-20841-01 · TRZ-20841
AUD 75.00
What’s the problem?
I don’t think I caused thisThe damage was there before or isn’t mine
The amount looks wrongThe charge is higher than expected
Something elseTell us in the message
Tell us more
The scuff was already there when I picked the car up. It’s visible in my pick-up photo.
Attachments
My pick-up photo
Add photo
6.3 Support caseOne thread per query, linked to the charge.
9:41
Question about a damage chargeUnder review
DMG-20841-01Toyota Corolla · TRZ-20841
AUD 75.00
The scuff was already there when I picked the car up. It’s visible in my pick-up photo.
pickup-photo.jpg
Thanks Alex. We’re comparing your photo with our pick-up inspection photos from 2 November. The charge is on hold while we check.
T-Ranz team · 11:02 am
ReceivedTue 24 Nov
Under reviewNow
ResolvedYou’ll see the outcome on the charge
6.4 Help & FAQsFAQ categories from the admin panel, plus the legal documents.
9:41
Search help
Ask T-Ranz AIAnswers from our FAQs and T&Cs, with sources
Booking
Payments
Pick-up & return
Tolls & charges
Insurance
Can I pay my invoice in parts?
Yes. Choose the items you want to pay, or enter an amount. Anything you don’t pay stays on the invoice until its due date.Card payments include a 3% surchargeBank transfer and PayID have no surcharge
Why was I charged for tolls after I returned?
How does the bond work?
What does my automatic payment cover?
How do I get a refund?
Documents
Rental T&CsPDF
Charter T&CsPDF
Price Beat PromisePDF
Offers T&CsPDF
Privacy PolicyPDF
6.5 DocumentIn-app PDF viewer for legal documents.
9:41
Updated 1 Jul 2026Page 1 of 12
Rental Terms and Conditions1. Definitions2. Who can rent3. Your obligations4. Charges and payment5. Insurance and excess
6.6 Contact usMessage goes straight to the support team.
9:41
Call1800 872 699
Text us0404 441 630
Emailinfo@t-ranz.com.au
Send a message
Topic
Booking question
Booking reference (optional)
TRZ-20902
Message
Can I add a second driver to my Carnival booking?
6.7 BranchHours, map, contact and reviews for one branch.
9:41
T-Ranz Western Sydney
Western SydneyOpen now
5/16 Anvil Road, Seven Hills NSW 2147Directions
Call branch
Opening hours
Monday – Friday7:00 am – 5:30 pm
Saturday8:00 am – 4:00 pm
SundayBy appointment, 8:00 am – 4:00 pm
Fleet hereSee all
Cars
People movers
12 Seater Mini-Bus
Vans
Coaches
Reviews4.9 · 128 reviews
“Quick pick-up and the Carnival was spotless. Staff explained the tolls clearly.”Priya S. · October 2026
6.8 Company card authorisationReplaces the corporate credit card form.
9:41
Let T-Ranz charge your company card for booking TRZ-20902. The cardholder must complete this form.
Company name
Morgan Events Pty Ltd
ABN
12 345 678 901
Company card
Visa •••• 9921 · verifiedVerified
Charges you authorise
Rental and extras
Bond hold
Tolls, fines and damage
Fuel and cleaning
Maximum amount
AUD 5,000.00
Valid until
19 Dec 2026
Cardholder signature
Alex Morgan
Type your full name. The time is recorded with your signature.07 · Charter
Coach and mini-bus charter enquiry: trip, details, submitted, then status in Rentals.
7.1 Charter tripStep 1. One way, return or multi-trip, with a live route map.
9:41
T-Ranz Charters
Step 1 of 3 · TripNext: Details
One wayReturnMulti-trip
Trip 1Sat 9 Jan · 6:00 am
Seven Hills StationSeven Hills NSW 2147
Sydney Airport, InternationalMascot NSW 2020
ReturnSun 17 Jan · 2:30 pm
Sydney Airport, InternationalMascot NSW 2020
Seven Hills StationSeven Hills NSW 2147
PassengersMini-bus up to 22 · coach for more
22
7.2 Charter detailsStep 2. Luggage, purpose, contact. Validates Australian phone numbers.
9:41
Step 2 of 3 · DetailsNext: Submitted
What’s the trip for?
Airport transferWeddingCorporateTourSchool or sportOther
Large suitcasesCarry-on bags are fine
22
Notes (optional)
Group of 22 for a family trip. Early flight, so we need pick-up by 6:00 am.
Your contact details
Full name
Alex Morgan
Email
alex.morgan@example.com
Mobile
+61 41234
Enter an Australian number, like 0412 345 678.
7.3 Enquiry sentStep 3. Arrives in the admin panel as a live reservation.
9:41
Step 3 of 3 · SubmittedDone
Enquiry sentOur charter team will send your quote, usually within one business day.
Quote requestedTRZ-20977
TripReturn · airport transfer
OutSat 9 Jan · 6:00 am
BackSun 17 Jan · 2:30 pm
Passengers22 · 22 suitcases
What happens next
Enquiry receivedThu 26 Nov
We prepare your quoteVehicle, driver and route
You accept the quoteThen we confirm your charter
7.4 Charter enquiryShown in Rentals. Quote status and messages.
9:41
Airport transferTRZ-20977 · 22 passengersQuote requested
Trips
Trip 1Sat 9 Jan · 6:00 am
Seven Hills StationSeven Hills NSW 2147
Sydney Airport, InternationalMascot NSW 2020
ReturnSun 17 Jan · 2:30 pm
Sydney Airport, InternationalMascot NSW 2020
Seven Hills StationSeven Hills NSW 2147
Progress
Enquiry receivedThu 26 Nov, 3:40 pm
Preparing your quoteUsually within one business day
Quote ready to acceptWe’ll notify you
08 · AI Search
AI picks on results, chat that asks the right questions and books, answers with sources, saved chats.
8.1 AI picksUp to three picks from the search. Opens from the results page.
9:41
Book
Step 2 of 5 · VehicleNext: Extras
Not sure which to pick?Get up to three AI picks for this trip.
Get AI picks
All
5 Seater
7 Seater
8 Seater
12 Seater Mini-Bus
Bus
Vans
2 vehicles availablePrice: low to high
Recommended
Kia Carnival
8 seats2 large casesAuto
200 km/day included · Unlimited KMs + AUD 10/day
Basic protection included24/7 roadside assistanceFlexible cancellationLow deposit
AUD 89/day
7 days · AUD 623.00 totalAvailable
Toyota Hiace Commuter
12 seats4 large casesAuto
200 km/day · 100 and 150 km/day packages · Unlimited KMs
Basic protection included24/7 roadside assistanceFlexible cancellationLow deposit
AUD 155/day
7 days · AUD 1,085.00 totalNot available
Toyota Prado
7 seats2 large casesAuto
Not available for these datesNext available
AI picks for your trip8 people · 12–19 Dec · Sydney Metro
Pick 1Kia CarnivalBest fit. 8 seats and room for 2 large cases.AUD 89/day
Pick 2Toyota Hiace CommuterMore luggage space if you’re bringing 4+ large bags.AUD 155/day
Choose Kia Carnival
AI picks can be wrong. Check the details before you book.8.2 AI Search — questionsThe AI asks for dates, location, passengers and km needs.
9:41
Today
I need something for 8 people for a week in mid December, picking up from Seven Hills.
A people mover should suit you. A few quick questions so I can check live prices:
Which dates?
Sat 12 – Sat 19 DecPick dates
12 to 19 Dec, 10 am both days.
How much luggage, and will you drive outside Sydney Metro?This decides the vehicle and whether Unlimited KMs makes sense.
2 large cases4+ large casesOutside Sydney MetroStaying in Sydney
8.3 AI Search — bookingPicks the vehicle and extras, then hands over to payment.
9:41
2 large cases. We’ll stay around Sydney but drive a lot.
Here’s what I’d book. Unlimited KMs is AUD 10/day. Going just 30 km over the 200 km daily limit would cost about the same at AUD 0.35/km.
Kia Carnival or similarSat 12 – Sat 19 Dec · Western Sydney
Daily rate · 7 daysAUD 623.00
Unlimited KMsAUD 70.00
Insurance · excess AUD 5,000Included
Total incl. GSTAUD 693.00
Review and pay deposit
Change something
8.4 AI Search — answersAnswers from FAQs, T&Cs and promotions, linking the source PDF.
9:41
What happens if I go through a toll?
Toll operators bill T-Ranz for tolls on your rental, and we pass them on to you with each trip listed. They can arrive a few weeks after you return the vehicle.Rental T&Cs · PDF
Do you price match?
Yes. Under the Price Beat Promise, if you find a lower price for a comparable rental, T-Ranz will beat it. Conditions apply.Price Beat Promise · PDF
How does the bond work?Book a vehicleCharter a bus
8.5 AI chatsSaved chats. Resume any time; each links to what it led to.
9:41
People mover for 8, DecemberLed to booking TRZ-20902 · 26 Nov
Confirmed
Bus to the airport for 22Led to charter enquiry TRZ-20977 · 26 Nov
Quote requested
Tolls and price matchQuestions · 26 Nov
09 · System states
Loading, empty, error, cancelled and search-failed states.
9.5 Search failedRetry instead of “no results”. The search is kept.
9:41
Book
We couldn’t load vehiclesThis is usually a connection problem. Your search is saved, so you won’t need to enter it again.
Try again
Or call Western Sydney on 1800 872 6999.1 LoadingSkeleton matches the Home layout.
9:41
9.2 Nothing to payEmpty state with the next expected invoice.
9:41
Payments
Nothing to pay right nowYour next rental invoice is expected on Fri 25 December.
Records
Invoices
Additional charges
Payment history
Statements
9.3 Connection errorNothing about the account changed.
9:41
Payments
We couldn’t load your paymentsCheck your connection and try again. Nothing about your account has changed.
Try again
9.4 Invoice cancelledExplains why an invoice is no longer payable.
9:41
INV-2026-0790Cancelled
Extra day · Mazda 3AUD85.00
Credit note CN-2026-0012AUD 85.00 · Sat 5 Sep